Extend Your Help Desk Capabilities as Needed

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  Solve Network Problems Faster

  Integrate with PacketTrap IT to automatically open tickets for network performance issues, monitor critical applications and services, and automatically remediate network failures. This Event Management solution will make the Help Desk more proactive and productive with event collection and analysis, and automated network map generation.

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  Remote Support Right in the Ticket

  Add Remote Support Center and assist users no matter where they are, using powerful remote control capabilities. Go “Behind the Screen” and accomplish 40 different management tasks to assist users without taking control of their desktop.

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  Integrated Inventory Management

  Combined with HDAsset, Help Desk Authority easily inventories and manages assets. With the click of a button, Help Desk administrators can get a comprehensive look at hardware and software installations across the company.

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  Password Self-Service Decreases Help Desk Calls

  Add Password Self-Service to dramatically decrease a significant source of Help Desk calls. Eliminate the most common and expensive help desk call: Password resets. Give users a self-service portal that includes flexible user identification and authentication, along with comprehensive reporting features.

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  Troubleshooting Tool Suite

  ScriptLogic's sl360 Troubleshooting Tool Suite consolidates dozens of network monitoring and management tools into a single interface that is fully integrated into the help desk ticket.